Turn Feedback into Actionable Insights
HappyOrNot® Offers Frictionless Feedback Solutions
Real-Time Feedback That Turns Into Action — Before It Costs You a Customer
Complaints, poor reviews and lost customers usually mean you found out too late. HappyOrNot catches the problem in the moment — with one press of a smiley face feedback button — so your team can act before it snowballs.
Cash Converters cut dissatisfied customers by 21% in their first year with HappyOrNot — across all stores nationwide. Read the case study →
2 Billion+
Feedback responses collected globally with HappyOrNot
135+
Countries where HappyOrNot is trusted by organisations
4000+
Brands act on real time HappyOrNot feedbackÂ
12+ Years
Serving Australia, New Zealand & Pacific Organisation
Get More Feedback
Our solution makes it easy for customers, visitors, browsers or employees to give feedback just press a smiley feedback button face and tell us why.
Real Time, In Moment
Collect feedback during the experience for more reliable insights. Built for one or multiple locations, providing real-time insights for everyone: from the head office, to the Region manager, to individual customer-facing employees.
Actionable Insights​
Understanding in real time, how customers are feeling, enables you to act quickly and continuously improve. HappyOrNot Open Feedback AI automatically analyses the content and provides insights to focus on.
Measure Every Experience​
Measure satisfaction across all your channels of interaction – in person, on the web, after service or in the field, with the simple 4 Smiley Face feedback buttons.
For Every Industry Needs Customer Feedback
Whether its customers, patients, residents or employees we have a solution to let you focus on what matters. Click the industry to find out more.
And a steady set of hands to guide them
Push My Button Australia has been working with HappyOrNot for over 12 years and is one of the longest standing partners globally. We know what it means to be Customer focussed.
Plus we have some Amazing Clients
We work with some great Customer brands, it would be great to see your logo here to.
Not sure which solution is right for you?
Take the next step and get in touch. We don’t bite—we’ll help you determine whether HappyOrNot is right for you.
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FAQ
HappyOrNot is a customer and employee feedback system built around one simple action: pressing a smiley face. Instead of asking people to fill out a survey, HappyOrNot captures how someone feels about an experience in the moment it happens — at a checkout, a service counter, on your website, or in an email — so problems surface while there’s still time to fix them, not weeks later in a report.
Push My Button is HappyOrNot’s Elite Reseller for Australia, New Zealand and the Pacific. We’ve sold, installed and supported HappyOrNot for over 12 years from our Auckland and Brisbane offices, so when you work with us you get the global HappyOrNot platform backed by local sales, support and account management.
Both, and they report into the same place. Smiley Touch and Smiley Terminal kiosks capture feedback in person, Smiley Sign extends that to zone-by-zone digital signage, and Smiley Digital brings the same one-touch smiley format to your website, emails and POS screens. Every channel feeds a single HappyOrNot Analytics portal.
Yes, always. HappyOrNot never collects personal customer details — every response is completely anonymous by design. That’s a deliberate choice, not a limitation, and it’s one reason organisations in healthcare, aged care and government trust the platform.
Results vary by industry and rollout, but they’re measurable: Cash Converters cut dissatisfied customers by 21% in their first year using HappyOrNot across all stores nationwide. Because feedback is captured in the moment, teams can act on emerging issues immediately rather than discovering them in a quarterly survey.
Pricing starts from around the cost of a coffee a day per kiosk location, with packages that scale from a single-location pulse-check to a fully managed, multi-site rollout. See full pricing details, or get a tailored quote for your organisation.
Any organisation with customers, patients, residents, passengers, members or employees to hear from. We work with retail, local government, healthcare, aged care, hospitality, transportation, education, gyms and sports facilities, and workplace engagement teams across Australia, New Zealand and the Pacific.
Book a demo to see HappyOrNot in action, or get a quote and we’ll put together a proposal based on your locations and goals. Most kiosks are live within minutes of arriving on-site — there’s no lengthy IT project to plan around.