Aged care
Encourage feedback from your residents using our simple intuitive feedback kiosks. Don’t baffle them with technology keep it simple.
“We were looking for a simple system that was user friendly but could give us layers of data that we could gain information to make improvements to our systems and processes”
Shawn Bergquist, Past CEO/Director of Nursing, Coffs Coast
A collection of our amazing clients
We work with Customers across Australia and New Zealand
Insights
The new Aged care standards and accreditation focus on the consumer’s (read residents and visitors) experience of the quality of care.
And as Like any industry, aged care providers need to gather feedback from their residents to inform decisions and to ensure that the services they are providing are well received. But, why should you choose HappyOrNot, maybe the 8 reasons below convince you:
Immediate Feedback: HappyOrNot terminals allow residents, visitors, and staff to provide instant feedback. This real-time data can help management quickly identify and address issues, enhancing the quality of care and service.
Easy to Use: The simple, user-friendly interface of HappyOrNot terminals (often just pressing a smiley or frowny face) is accessible for elderly residents, ensuring high participation rates.
Anonymous Feedback: Residents and staff can provide honest feedback without fear of repercussions, leading to more accurate and reliable data on satisfaction levels.
Data-Driven Decisions: HappyOrNot provides detailed analytics and reports, enabling aged care companies to make informed decisions based on actual feedback trends. This can help in pinpointing specific areas that need improvement.
Increased Engagement: Regular feedback opportunities can make residents feel more involved and valued, contributing to a better overall atmosphere and higher satisfaction.
Benchmarking Performance: Aged care companies can track their performance over time and benchmark against industry standards, helping them to strive for continuous improvement.
Employee Morale: HappyOrNot can also be used to gauge staff satisfaction, which is crucial in high-stress environments like aged care. Happy staff are more likely to provide better care.
Compliance and Quality Assurance: Regular feedback can help ensure that the facility meets regulatory standards and maintains high-quality care, which is essential for compliance and accreditation.
By leveraging HappyOrNot, aged care companies can enhance their service quality, improve resident satisfaction, and maintain a positive environment for both residents and staff.
Measuring across channels
It is more important today than ever to collect feedback across all you channels of interaction. Below are a list of some of the common use cases for the HappyOrNot solution:
Our Smiley Kiosks enable feedback to be collected across the different services by residents and visitors.
The Smiley Touch is great for capturing detailed insights, enabling your residents to provide a reason and a comment on the survey being asked. We often see the Touch devices being used in the reception and dining room areas.
The Smiley Terminal is great for capturing a quick response to a survey question or where your residents may not be that computer literate and the press of a physical button is easy to understand.
Utilising the Smiley Digital allows your in-home care workers to collect feedback on the service delivered at the patients’ home. Patients can either provide feedback using the carers device or their own device.
Often we hear measuring this process is hard to achieve, using our Smileys we make this process simple and initiative for all people involved.
How do your prospective residents or families find your website experience? Is it easy to navigate and to find information? If you provide online forms, are these easy to complete?
Measure these important interactions with our Smiley Digital and collect feedback on every point of the customers journey.
Responding to enquiries or answering a question from a residents family or friends is an important process for Aged Care to ensure that you are providing the necessary information to facilitate the communication.
Measuring this engagement is easy with the Smiley Digital, with you being able to place the smileys into your teams email signature.
Utilising the Insights
With all of the insights that are possible to be captured across the different interaction points, how are other Aged Care providers using this information to make positive change:
KPI
Ability to measure on a daily basis the Customer Satisfaction and track it across the services being provided.
Service
Gather feedback from the residents on the services being provided, to help meet the industry standards.
Resources
HappyOrNot enables teams to better allocate time and resources at the right time of day
Managers
HappyOrNot enables managers to focus their time on the locations that most need their support
Community
HappyOrNot demonstrates to Residents and Family that feedback is important not just once a year but all of the time, and through it they see positive change