What is the best way to measure feedback? Kiosks, digital or via Email?
So you want to start measuring your customer experience for […]
What is the best way to measure feedback? Kiosks, digital or via Email? Read More »
Get customer Demographics from HappyOrNot feedback
Imagine being able to capture customers satisfaction and demographics without
Get customer Demographics from HappyOrNot feedback Read More »
Customer Satisfaction Score (CSAT) Vs Net Promoter Score (NPS) Vs Customer Effort Score (CES)? What Does HappyOrNot Do Better?
What does HappyOrNot do better CSAT, NPS or CES? Actually HappyOrNot can do all three.
Still Looking To Measure Customer Satisfaction But Struggling To Assemble The Business Case?
When you pull together a business case a couple of key areas are critically important:
The cost of not doing it vs
The benefit’s of doing it
So lets take a look at these and provide some pointers that might help you with the business case of implementing a Customer Experience program.
HappyOrNot’s Full Range Of Customer Feedback Terminals Now Protect Against Covid-19
HappyOrNot partners with Nanoveu to cover its Smiley Touch touchscreen terminals with an antimicrobial screen protector
HappyOrNot’s Full Range Of Customer Feedback Terminals Now Protect Against Covid-19 Read More »
What does the future of consumer experience measurement in healthcare look like?
While priorities have changed for organisations during the Covid 19 pandemic, consumer experience will again be at the forefront of
What does the future of consumer experience measurement in healthcare look like? Read More »
Smiley Digital™ Insights for your online presence
HappyOrNot has recently introduced their Smiley Digital solution, the easiest
Smiley Digital™ Insights for your online presence Read More »
Back in Business – Customer Centricity is the New Normal
HappyOrNot recently hosted a webinar called ‘Back in Business –
Back in Business – Customer Centricity is the New Normal Read More »
Easy Access to Internal Feedback Channels Leads to Better HR
Engineering and architecture company, Milhouse Engineering & Construction use the
Easy Access to Internal Feedback Channels Leads to Better HR Read More »
Forbes: Your Employees May Be Out Of Sight, Don’t Let Them Be Out Of Mind
In his latest Forbes article, Heikki Väänänen, CEO & Founder,
Forbes: Your Employees May Be Out Of Sight, Don’t Let Them Be Out Of Mind Read More »