Number 1 – Pinpoint
Take a deep look at your overall experience and pinpoint the focus areas You can identify focus areas by:
– Reviewing your different locations performance, be financial, staff turnover, through put etc
– Look for hours, weekdays that are showing patterns of poor performance
Bringing your lowest performing locations up to the average level will make a significant improvement to your overall performance
Number 2 – Investigate
Always focus on one critical point at a time. Focusing on one makes it easy to follow by your team on the ground and see improvement when it occurs.
Discuss with your staff and identify the top 5 possible reasons for the focus area.
Enable your follow ups for the focus area and pick relevant ones that match the focus and possible reasons. This will help you focus on the main reason for the issue.
If you have the data, take a look at the times and locations when you are doing well and see if anything was done differently.
Number 3 – Follow
Set a target and a deadline for the improvement actions and regularly follow up on the progress. If over time the target is not meant review the results and identify another improvement action and test if that resolves the issue.
At all times keep a record of the actions that have the most impact on the performance so that you can replicate across your locations and also repeat if the issue comes up again.
Number 4 – Repeat
Once you are satisfied that the improvement action has had the desired result and the HappyOrNot results reflect it, take a look at the next action and repeat the process again.
Note this 4 step process make take a quarter to realise of longer depending on the area of focus that you have chosen. So give it time to see the impact of the changes.