Public sector organisations are the backbone of our communities—providing essential services that impact millions of lives. But how well are these services meeting public expectations?
At PushMyButton, we’ve analysed over 4 million feedback responses from 289 organizations across 33 countries, creating the most comprehensive benchmarking report for the public sector, and not only that focused in on Australasia for our community of customers.
Key Findings from the 2025 Benchmarking Report
🔹 Global Benchmark: Councils worldwide averaged a Happy Index score of 95 in the top 10%
🔹 Australasian Benchmark: Councils in Australia and New Zealand achieved a 93 Happy Index score in the top 10%
🔹 Sector-Specific Insights:
- Libraries: 82 (Avg) | 94 (Top 10%)
- Service Centres: 84 (Avg) | 95 (Top 10%)
- Recreation Centres: 75 (Avg) | 91 (Top 10%)
- Websites/Emails: 75 (Avg) | 91 (Top 10%)
- Museums/Galleries: 79 (Avg) | 93 (Top 10%)
What Drives Public Satisfaction?
We also uncovered the top factors influencing customer satisfaction, including:
✅ Friendly and knowledgeable staff
✅ Clear and accessible communication
✅ Engaging programs and services
✅ Clean and welcoming environments
Stop Guessing—See Where You Stand!
Want to know how your council compares? Download the full benchmarking report to access in-depth data, trends, and key takeaways to improve public satisfaction in your community.
📩 Get the full report now! Enter your name and email to download.