1. What this document covers

This is the Referral Rewards programme (“Programme“) run by Push My Button Limited and its Australian operations (“Push My Button“, “we“, “us“). It explains how customers can introduce other organisations (“Referred Business“) to us, and when that introduction earns a credit. It sits alongside, and doesn’t replace, your existing subscription agreement with us.

2. Who can take part

• You must hold an active, current Push My Button subscription in good standing at the time you make an introduction and at the time any reward is applied.
• You must be introducing on behalf of yourself or with proper authority to act for your organisation.
• Push My Button and HappyOrNot staff, contractors, and their immediate family members are not eligible to take part.
• We may ask you to confirm your eligibility before an introduction is logged.

3. What makes an introduction valid

An introduction qualifies for the Programme when:

• the Referred Business has given you their knowledge and consent to be introduced to us;
• the Referred Business is not, and has not within the previous 12 months been, a Push My Button customer, and is not already in active discussion with our sales team;
• the Referred Business is a genuine, independent organisation — not one you own, control, or are otherwise financially connected to; and
• you tell us about it through the channels on this page (our referral form or a direct email to our team), so we can record it against your account.

Where more than one person introduces the same Referred Business, we credit whoever’s introduction we logged first.

4. Earning your reward

You earn a reward when a Referred Business you introduced signs and commences a paid HappyOrNot subscription agreement with Push My Button within 12 months of the date we logged your introduction. The reward is calculated as 10% of the Referred Business’s contracted value for the first 12 months of that subscription, excluding GST, one-off setup fees, and freight. There is no limit to how many qualifying introductions you can be rewarded for.

5. How your reward is paid

Rewards are paid as account credit only — there is no cash payment, gift card, or reward for reaching an earlier stage such as a demo or trial. We apply the credit to your next available Push My Button invoice(s) once the Referred Business’s subscription has commenced, typically within 30 days. Credit is tied to your own account and can’t be transferred to someone else. If your account closes before a credit is applied, no cash payout will be made, the credit only applies to ongoing subscriptions. You’re responsible for determining and meeting any tax obligations that apply to you in connection with a reward.

6. What doesn’t qualify

• Introducing yourself, a business you own or are employed by, or a business under common ownership with your own.
• Introducing a business without that business’s knowledge — including submitting names and contact details you’ve sourced but not spoken to.
• A business that was already a lead in our pipeline, a past customer, or a competitor or reseller of HappyOrNot or a similar CX/EX feedback product.
• Introductions created using false information, automated submissions, or any attempt to game how referrals are counted.

7. Keeping the Programme fair

If we reasonably believe an introduction was fabricated, manipulated, or made in breach of these terms, we can decline to credit it, or reclaim a credit already applied. Where it’s practical to do so, we’ll explain why. This doesn’t limit any other rights we have under your subscription agreement or at law.

8. Changes to the Programme

We may change the reward rate, eligibility criteria, or availability of this Programme, or end it altogether, at any time. Changes apply to introductions made after we announce them — an introduction that already qualifies under the terms in place when you made it will still be honoured on those terms, unless we’re required by law to do otherwise.

9. Privacy

Making an introduction means sharing contact details for another person or business with us. Please only do this with their knowledge, as required under section 3. We handle any personal information collected through this Programme in line with our Privacy Policy. This Programme is separate from HappyOrNot feedback data itself, which never identifies individual respondents.

10. Law that applies

These terms are governed by the law of Queensland, Australia.

11. Questions

Contact your account manager, or email us at sales@pushmybutton.co.nz, about anything in this Programme or these terms.