Retail
Turn feedback into revenue for your retail business
HappyOrNot unlocks all the insights that a retail organisation needs to drive revenue growth
Harness the power of real-time customer feedback to transform your operations. Pinpoint fluctuations in customer service, make quick actions based on the data, and follow the outcomes to ensure continuous improvement. Exceed your customers’ expectations with HappyOrNot.
93%
of customers are more likely to return with repeat purchases to businesses that provide them with top-notch services.
83%
of customers feel a stronger sense of loyalty toward brands that effectively handle and resolve their complaints.
94%
of customers will recommend a company they rate as having ‘very good’ service, generating valuable word of mouth.
Take A Look At A Selection Of Features That Sets HappyOrNot Above And Beyond Other Providers
A collection of our amazing clients
We work with Customers across Australia and New Zealand
“We have a live screen in the back office of each store, so we can see all the responses and any comments as they happen, It gives you ideas about what you can do better and opens your eyes to anything that needs addressing. Previously we had a mystery shopper but this is much better – because it’s live, all day every day, so you can respond to customer suggestions and tackle any problems as soon as they happen.”
Karun Sharma, Cash Converters Store Manager
Measuring across channels
As an omnichannel retailer being able to measure your customers experience across all the channels that you work in is essential. Having the consistent method of measurement allows for comparison across services internally but also familiarity of the customers.
Collecting frictionless feedback at your physical stores using our Smiley kiosks provides more real time in moment feedback than other methods. Offering feedback not tied to a transaction allows non-customers to also provide feedback which is often excluded. Having feedback by hour by day enables store and regional managers to better focus their time on the times and days that matter.
Retails services delivered off premise include deliveries, in home consultations, or a service technician. Customers can either provide feedback using the technician’s device or their own device.
Retail websites are ever so important to convey both brand image and experience. Does your website deliver on these expectations, was it easy to use, was the order process simple, was it easy to book a service for example?
Utilise the Smiley Digitals to collect feedback at different experience points on your website in the moment when your customers are browsing.
When you receive a customer enquiry, respond to a service request or email out the order details, do you measure the experience.
With HappyOrNot you can measure all experiences with one simple set of Smiley Faces imbedded into your email templates.
Utilising the Insights
With all of the insights that are possible to be captured across the different interaction points, how are other Retail customers using this information to make positive change:
KPI
Track your stores Customer Satisfaction KPI, to drive healthy competition between stores and services.
Service
HappyOrNot enables the teams that deliver customer service to understand the impact that it has on the Customer.
Resources
HappyOrNot enables teams to better allocate time and resources at the right time of day
Managers
HappyOrNot enables managers to focus their time on the locations that most need their support. Change the pattern and visit stores when HappyOrNot data tells you to.
Community
HappyOrNot demonstrates to Customers that feedback is important not just once a year but all of the time, and through it they see positive change