Feedback kept simple
Find out about how we enable customers to collect feedback
Every interaction has a smiley solution
Capturing feedback should not be dictated by the solution functionality, it should be dictated by the customer or employee journey.
That is why HappyOrNot provides both physical kiosks and digital solutions to ensure you have the right tools at the right time to deploy to maximise feedback capture.
And that is not all, HappyOrNot provides a simple and intuitive reporting analytics portal that you can access to view the results by journey point in real time, enabling you to listen, understand and continuously improve.
On Premise Feedback
The Smiley Kiosks are the perfect solution for on premise locations, enabling customers to provide in moment feedback at point of experience. Our kiosks don’t discriminate between those that purchase and those that don’t increasing the amount of feedback captured.
Click on the image to get more detailed information on the solution.
Off Premise Feedback
Collect feedback from your customers where your employees are not working at your physical sites or you supply services that are unattended.
Click on the image to get more detailed information on the solution.
Website Feedback
The Smiley Embed enables you to collect feedback on a website or mobile experience, be a shopping, booking or general experience.
Click on the image to get more detailed information on the solution.
Email Feedback
The Smiley Email and Link enables you to collect feedback on a communication with a Customer via an email, SMS or chat.
Click on the image to get more detailed information on the solution.
And every interaction generates feedback data
The simple to use reporting portal allows you to quickly identify patterns and trends in your data, enabling you to take action quickly and effectively.
Real Time Alerts
Empower your team to make improvements that can be measured and verified.
Deep Dive Analytics
Study your performance with a flexible and easy to use tool set. Spot patterns and trends quickly and efficiently.
Performance Reports
Reports can be automatically sent to you and your teams, be overall, regional, or individual experience point.
While Giving feedback is safe using HappyOrNot
HappyOrNot has invested in providing the solutions to the pandemic. Don’t let COVID 19 stop you from capturing feedback. Our devices are used in Vaccination centres around the world to collect feedback on the experience!
Antimicrobial protection
The Antimicrobial protective screen and button covers, prevents virus transmission including Covid-19.
Sanitiser holder
For peace of mind, sanitiser holders can be easily attached to the Smiley Kiosks
Touchless and Gestures
Smiley Link enables a customer to scan a QR code or go to a URL to provide feedback on the device.